Your Voice Matters: Client Feedback Month at CAAS
At CAAS, your feedback isn’t just important—it’s essential. It helps us understand what’s working, what’s not, and how we can make our services even better for the community we serve.
That’s why, every February, we celebrate Client Feedback Month! This is our opportunity to hear directly from you—whether you’ve attended our groups, used our services, or engaged with our resources.
Read on to find out how we use your feedback, what it’s like to be involved, and how you can share your thoughts with us.
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How We Put Your Feedback into Action
One way we gather your feedback is through our Client Voice Initiative, where we:
- Ask for feedback on our services in group discussions
- Co-design new programs and materials with clients
- Ensure your input is valued and acted upon every step of the way
In December, we hosted a Client Voice Group to review our pre- and post-autism diagnosis brochures. We brought together a small but diverse group of clients to share their thoughts—what they liked, what wasn’t helpful, and what changes they wanted to see.
As a thank-you, participants received a small voucher—but most importantly, they got to help shape resources that will support others on their autism journey.
What It’s Like to Be Involved
One of our clients shared their experience:
“I really enjoyed joining a focus group at CAAS. I reviewed two leaflets about discovering that you are autistic and getting a diagnosis. After this, I took part in a small group discussion with other autistic people. We had an interesting, thought-provoking conversation about the content.
I’d highly recommend getting involved in a focus group. It’s a great opportunity to share your ideas, meet others with similar experiences, and know that your feedback is making a real difference.”
— Anonymous Client
Help Us Keep Improving!
We’re now using the insights from that session to update the brochures, making them clearer, more accessible, and more helpful for future clients. Before releasing them, we’ll once again seek client feedback—because your voice is at the heart of everything we do.
If you’ve used CAAS services before, we’d love for you to take a few minutes to fill out our feedback forms in the spirit of Client Feedback Month. Your insights help us grow, evolve, and continue providing the best support possible.
